Vodafone Idea - Manager - Retail Store Operations (3-4 yrs)
Job Purpose
Responsible for adherence to store processes in terms of documentation and systems. Maintain availability of stock at the store while adhering to norms
Core Competencies, Knowledge, Experience
- Monitoring and ensure quality of acquisition through store
- Increasing revenue per footfall by aiding customers purchase decisions
- Achieving profitability (Return on investment) targets for the store
- Minimizing losses from pilferage (wastage) and shrinkage (unidentified losses)
- Managing churn and achieve customer satisfaction for walk-in customers
- Ensure appropriate placement of pop-ups and product displays at store and I resolve store-specific issues within specific timelines
- Coach & train Store Executives and ensure employee-retention and motivation levels are high through regular reviews and performance streamlining of both on-roll and associate employees
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