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HR at Vodafone Idea

Views:972 Applications:237 Rec. Actions:Recruiter Actions:0

Vodafone Idea - Manager - Retail Store Operations (1-5 yrs)

UP/Gorakhpur Job Code: 873367

Role : Store Manager


Job Level/ Designation : Manager


Function / Department : Retail


Job Purpose : Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.) , Execute marketing promotions, display and store experience schemes


Key Result Areas/ Accountabilities :


Sales :


- Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone store


- Ensure and monitor quality of acquisition through the store


- Revenue


- Deliver revenue targets for the store


- Increase revenue per footfall by aiding customers- purchase decisions


RoI :


- Achieve profitability (Return on investment) targets for the store


- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)


Customer Service : Manage churn and achieve customer satisfaction for walk-in customers


Store Management :


- Ensure adherence to store processes in terms of documentation and systems


- Ensure infrastructure / store upkeep


- Maintain availability of stock at the store while adhering to norms


- Ensure appropriate placement of pop-ups and product displays at store


Marketing :


- Execute marketing, branding and promotion activities


- Ensure fliers/ brand POS are available at store


- Resolve channel-specific issues within specific timelines


People :


- Resolve store-specific issues within specific timelines


- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees


- Identify gaps in performance of immediate team and ensure training to bridge the same


HSW Compliance : Ensure that the HSW norms are adhered to


Core Competencies, Knowledge, Experience :


Critical Success Factors :


- Continuous Learning & Empowering Talent


- Building Team Commitment


- Leads Decision Making & Delivering Results


Threshold Functional Competencies : Products, Services and Technology Knowledge - Consumer


Differentiating Functional Competencies :


- Sales Planning and Forecasting


- Solving Problems


Experience :


- 1-5 years


- Experience of retail store and customer relationship management


- Revenue Target achievement and cost management


Must have technical / professional qualifications :


Essential : Graduation


Desired : Full - time post - graduation in business management/MBA


The link provided below will redirect you to a website. Please apply there as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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