Vodafone Idea - Manager - Retail Store Operations

Role : Store Manager

Job Level/ Designation : Manager

Function / Department : Retail

Job Purpose : Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.) , Execute marketing promotions, display and store experience schemes

Key Result Areas/ Accountabilities :

Sales :

- Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vodafone store

- Ensure and monitor quality of acquisition through the store

- Revenue

- Deliver revenue targets for the store

- Increase revenue per footfall by aiding customers- purchase decisions

RoI :

- Achieve profitability (Return on investment) targets for the store

- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)

Customer Service : Manage churn and achieve customer satisfaction for walk-in customers

Store Management :

- Ensure adherence to store processes in terms of documentation and systems

- Ensure infrastructure / store upkeep

- Maintain availability of stock at the store while adhering to norms

- Ensure appropriate placement of pop-ups and product displays at store

Marketing :

- Execute marketing, branding and promotion activities

- Ensure fliers/ brand POS are available at store

- Resolve channel-specific issues within specific timelines

People :

- Resolve store-specific issues within specific timelines

- Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees

- Identify gaps in performance of immediate team and ensure training to bridge the same

HSW Compliance : Ensure that the HSW norms are adhered to

Core Competencies, Knowledge, Experience :

Critical Success Factors :

- Continuous Learning & Empowering Talent

- Building Team Commitment

- Leads Decision Making & Delivering Results

Threshold Functional Competencies : Products, Services and Technology Knowledge - Consumer

Differentiating Functional Competencies :

- Sales Planning and Forecasting

- Solving Problems

Experience :

- 1-5 years

- Experience of retail store and customer relationship management

- Revenue Target achievement and cost management

Must have technical / professional qualifications :

Essential : Graduation

Desired : Full - time post - graduation in business management/MBA

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