Vodafone Idea - Manager - Retail Franchisee Operations

Job Purpose: Overall responsibility for activities at a Franchisee management for VIL Retail Franchisee management

KRAs:

- Franchisee Lead must have good experience of Channel Management starting with identification, shortlisting, finalizing and driving business from existing & new.

- Driving business through B2C & B2B sales of Postpaid, Prepaid, Cloud products, ensuring channel profitability & stability.

- Increase CMS & MARPU from acquired customers.

- High T4M & T6M retention of customers.

- Competition tracking and benchmarking.

- Uniform customer experience by means of high TNPS scores, good EQ scores.

- Improve Digital adaption.