Vodafone Idea - Manager - Regional Collection - Enterprise

Role - Regional Collection RM (Non Mob)


Job Level/Designation - M1


Function / Department - Enterprise


Location - Jaipur, Rajasthan


Job Purpose


This position is responsible for managing Circle Receivables with a view to minimize bad debts covering the receivables of enterprise Fixed Line Voice & Data (Multiple Products), Terminals, Bulk SMS, Madvt Ctrl S,CAL. Role is also responsible to support business by ensuring world class customer experience to retain the VIBS Customers and enhance revenue through customer life cycle management processes


Key Result Areas/Accountabilities


- Achievement of Business KPIs OF Circle FORVIBS NON Mobility


- Monitoring and Co-ordinating with CIRCLE/Zonal Team on achievement of Monthly and Quarterly Target


- Collection and Bad Debts Performance


- In Vol. Churn Reduction


- Cost of Collections within Budget


- New Initiative and Automation


- Team Development and training of Agency Team


- GST/Summary Bill//Payment Posting/Reconciliation


- Bill Dispute resolution with CFT team


- Review , HSW/NCP /SOX/SOP compliance, On account clearance, Clearance of open BRs, preparing of Provision's , preparing of Credit notes, adhoc dunning


- Cross functional coordination to achieve organizational goals


- Leverage scale benefits and operating efficiencies like improving DSO IN Collections and higher compounded collections efficiency


- Explore new avenues for cost reduction and efficiency improvement


- Ensure Process Compliance


Core Competencies, Knowledge, Experience


- Credit risk management


- Receivables management (Collection expertise)


- Sound accounting / process / systems knowledge / experience


- Strategic thinking ability


- Retention and churn management


- Partner management skills


- Capability to influence cross functionally under matrix


Must have technical / professional qualifications



Desired: 7- 10 Years experience


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