Manager - Regional Collection

Description :

Role Title : Regional Collections RM (Non Mob)

Function : VIBS

Sub Function/ Vertical/ Department : VIBS CS

Band : M1

Circle - VIBS CNC Lead

Location : Circles

Date of last update/approval

Job Description :

Organisation Structure :

- CORPORATE VIBS CNC HEAD-REGIONAL CLUSTER CNC HEAD-REGIONAL VIBS CIRCLE CNC Lead- VIBS RM-Non - Mobility

- Add/removes roles as required to capture the Organisation structure accurately

Job Purpose (In one or two sentences) :

- This position is responsible for managing Circle

- Receivables with a view to minimize bad debts covering the receivables of enterprise Fixed Line Voice & Data (Multiple Products), Terminals, Bulk SMS, Madvt Ctrl S,CAL

- He/She has to manage and drive the Circle Fixed Line corporate collections of the CNC Function- with close Co-ordination- with- corporate collection In-charges at Zones (Field )& various functional verticals, dunning team, Customer service (retention, VIBS )- S&M, Bill Logistic, in order to attain Collection performance as per agreed targets, ensuring low forward flow, with low bad debt and acting as a catalyst for the revenue growth by ensuring timely collections , whilst complying with agreed National Credit policy guidelines as also with all regulatory norms .

- Process improvement and thereby increase NPS and CSAT. Role is also responsible to support business by ensuring world class customer experience to retain the VIBS Customers- and enhance revenue through customer life cycle management processes.

Key Accountabilities / Key Result Areas (Max 5) :

- Achievement of Business KPIs OF Circle FOR VIBS NON Mobility

- Monitoring- and Co-ordinating with CIRCLE /Zonal Team on achievement of Monthly and Quarterly Target

- Collection and Bad Debts Performance

- In Vol. Churn Reduction

- Cost of Collections within Budget

- New Initiative and Automation

- Team Development and training of Agency Team

- GST/Summary Bill//Payment Posting/Reconciliation

- Bill Dispute resolution with CFT team

- Review , HSW/NCP /SOX/SOP compliance, On account clearance, Clearance of open BRs, preparing of Provision's , preparing of Credit notes, adhoc dunning

- Cross functional coordination to achieve organisational goals

- Leverage scale benefits and operating efficiencies like improving DSO IN Collections and higher compounded collections efficiency

- Explore new avenues for cost reduction and efficiency improvement

Ensure Process Compliance :

- Core Competencies, Knowledge, Experience, Technical / Professional Qualifications (Max 5)

- Credit risk management

- Receivables management (Collection expertise)

- Sound accounting / process / systems knowledge / experience

- Strategic thinking ability

- Retention and - churn management

- Partner management skill

- Capability to influence cross functionally under matrix structure

Key Performance Indicators (Max 5) :

- Achievement of business KPIs of enterprise mobility through various measures

- Coordinating and Monitoring of SSC Operations for VIBS Business Partners Management

- Performance

- Associate Selection and remuneration

- Team development

- Annual Budget Owned / Key Quantitative Parameters like Workforce managed etc.

- Bad debts VIBS- (NON Mobility )- : As per target

- Agency cost

- Cash Collection

- Risks, Challenges, Job Context (Short Description)

- The job involves to drive Collections and Account Retention, reconciliation related activity, required co-ordination and follow-ups with circle/ zonal team, segment, for Collections related activities and Reducing Bad Debts and Involuntary through Proactive, Reactive and Predictive approach.

- Also required Co- Ordination with inter department to process alignment

- Job purpose of Direct Reports & Dotted Reports

Direct Report / Dotted Report Position

Job Purpose : FIELD COLLECTION

- Inhouse RM's Job Holder Reports To Manager

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