TM - Core - CS Operations-Circle

Function / Department - Core NSS

Location - Bangalore

Job Purpose :

- To manage the Core ( CS Voice Core incl IMS ) operations and rollout at circle level. This role includes managing NLD nodes, 3rd party VAS nodes { IVR, OBD, IBD, and Hub nodes like DND} and enterprise support like Prutech - Flipkart, IOCL, Could telephony service, S2C hardware support operational activities. to support SNOC and COG, Support to RA & Business to deliver so superior quality services at the circle.

 Network Element Types involved (as per deployment, circle specific) :

CS Core : MSS, GCS, MGW, GMGW, SPS, STP, HLR,ONE NDS, ( Nokia {MSS, GCS, HLR}, ZTE{MSS, GCS, HLR} and Huawei {GCS and SPS}  Nodes).

VoLTE : Huawei and Nokia IMS ( incl SBC, CFX, TAS, IBCF and BGCF)

3rd Party Servers : S2C hardware, DND comviva hardware,

Key Result Areas/Accountabilities :

FIELD SUPPORT :

- Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolution. Service usage tracking, KPI analysis and improvement. Pro-active failure analysis. Offline backup support. MIS & Reporting. Support SNOC integration & Network Consolidation. Process adherence as directed by COG and SNOC. Support for internal & external audit activities.

CUSTOMER SUPPORT :

- Enrich customer CS core services by meticulous Customer complaints analysis and resolution. Revenue share services issues resolution in coordination with marketing, IT, RA and SNOC. Roaming IR testing. Drive to maintain NIL revenue leakages in circle.

PROJECT SUPPORT :

- Support new node integration rollouts. CS core Infrastructure management and hygiene. Support field trials and POCs.

SECURITY MANAGEMENT :

- Support Nodal teams during TERM cell audits. Regulatory compliance adherence. Ensure MBSS security compliance of new nodes hosted in circle. LBS Accuracy test co-ordination.

The Key KPI indicators are as below :

- Service uptime from filed perspective >=99.9%

- Service usage below threshold 99.9%, Redundancy loss incidences 45%, PSR > 94%, Alarm /node

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