Vodafone Idea - Global Account Manager

Role profile :

Role title : Global Account Manager

Function: GE

Reports to : India Outbound Head

Location: Mumbai, India

Role purpose :

- To manage the global customer relationship for India HQ accounts

- Build Relationship with the Key Buying centre ( C- Levels) to influence deals globally

- Drive profitable revenue growth

- Deliver the best in class customer experience to our customers

- Increased market share from integrated product, service, mobile solution offerings, and fixed data product, etc.

- Key accountabilities and decision ownership

- Deliver Revenue / TCV growth target in line with the DB

- Create opportunities for participation in Large deals

- C - Level Customer stakeholder engagement and escalation contact for all customer experience

- Engagement with various stakeholders to deliver the VGE revenue growth for global market

- Create opportunities with focus on products as IPVPN, Cloud & Hosting, IOT, Fixed Voice, Mobility, etc.

Core competencies, knowledge and experience :

- Experience in managing global and a track record of global accounts/ enterprise solution selling

- Experience in complex change management and operating in a matrix, fast moving and technical environment.

- Experience in working in multi-cultural environment (lived and worked abroad - preferred) ability to manage an international and distributed team.

- Team player, strong influence and relationship management skills, customer-centric.

- Strong communication and decision-making skills - ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments

Must have technical/professional qualifications :

- MBA and Engineering background

- Sales and cross-functional work Experience of more than 15 years

- Strong Leadership Skills

- Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable

- Preferably worked with IT/ ITES/ BPO organizations

Budget owned :

Order Book Target : TCV - GBP 8-10 mn

Revenue Target : GBP 15-20 mn

Key performance indicators :

- Revenue / TCV Growth Target

- Creation of at least 5 complex opportunities with size of GBP 10 mn on various products

- Drive C level Customer engagement & promote Vodafone products and solution amongst them.