Corporate HR at Vodafone Idea
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Vodafone Idea - Global Account Manager (15-20 yrs)
Role profile :
Role title : Global Account Manager
Reports to : India Outbound Head
Location: Mumbai, India
Role purpose :
- To manage the global customer relationship for India HQ accounts
- Build Relationship with the Key Buying centre ( C- Levels) to influence deals globally
- Drive profitable revenue growth
- Deliver the best in class customer experience to our customers
- Increased market share from integrated product, service, mobile solution offerings, and fixed data product, etc.
- Key accountabilities and decision ownership
- Deliver Revenue / TCV growth target in line with the DB
- Create opportunities for participation in Large deals
- C - Level Customer stakeholder engagement and escalation contact for all customer experience
- Engagement with various stakeholders to deliver the VGE revenue growth for global market
- Create opportunities with focus on products as IPVPN, Cloud & Hosting, IOT, Fixed Voice, Mobility, etc.
Core competencies, knowledge and experience :
- Experience in managing global and a track record of global accounts/ enterprise solution selling
- Experience in complex change management and operating in a matrix, fast moving and technical environment.
- Experience in working in multi-cultural environment (lived and worked abroad - preferred) ability to manage an international and distributed team.
- Team player, strong influence and relationship management skills, customer-centric.
- Strong communication and decision-making skills - ability to balance conflicting interests and ability to lead in a high-growth, high-uncertainty environments
Must have technical/professional qualifications :
- MBA and Engineering background
- Sales and cross-functional work Experience of more than 15 years
- Strong Leadership Skills
- Good knowledge of mobility, fixed and other communication technologies, technical sales background preferable
- Preferably worked with IT/ ITES/ BPO organizations
Budget owned :
Order Book Target : TCV - GBP 8-10 mn
Revenue Target : GBP 15-20 mn
Key performance indicators :
- Revenue / TCV Growth Target
- Creation of at least 5 complex opportunities with size of GBP 10 mn on various products
- Drive C level Customer engagement & promote Vodafone products and solution amongst them.
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