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15/04 HR
HR at Vodafone Idea

Views:223 Applications:60 Rec. Actions:Recruiter Actions:0

Vodafone Idea - General Manager - Postpaid Product Owner - Digital (10-15 yrs)

Mumbai Job Code: 914132

General Manager - Postpaid Product Owner - Functional PostPaid Product Owner

Job Level/ Designation M3

Function / Department Embedded Digital Team in Postpaid Marketing

Location Mumbai

Job Purpose :

- The Digital Assets Specialist represents the business stakeholders and is the voice of the customer guiding individual DevOps teams, responsible for ensuring that the delivery team delivers value to the business according to the outcome vision

- The role will have one foot in the daily work of the Scrum teams, and one foot in the future. The role will visualize, plan and execute digital products which users love.

- In the daily routine the role owner will work with teams of engineers, designers, digital marketers, analytics experts and user experience researchers to build the products with which our users engage daily.

- This role is responsible for the definition of customer-centric items or user stories designed to deliver superior customer experience, engagement and aligned to the delivery of key business objectives of the organisation

- Design thinking, host empathy, a familiarity with digital operations, and ability to balance technology with a human touch will be critical for this role.

- The role has the responsibility of working with relevant cross functional teams in Digital Delivery, IT as well as external support agencies for end to end delivery of initiatives on digital assets

Key Result Areas/Accountabilities:

- Make our digital assets more relevant - Make digital journeys/ video tutorials & troubleshooting- available & integral (simple, intuitive, error free) for at least 80% of inbound AND outbound customer interactions/ journeys.

- Upfront & reinforce - Hero Proposition(s), RTBs, Customer Testimonials, capture Customer VoC - at EVERY opportunity on our digital assets

- Develop and define user stories / items and acceptance criteria from the feature and capability roadmap

- UI/UX, Digital journey design

- Engagement initiatives on digital assets

- Harmonise access & cross-sell/ upsell opportunities across assets

- Focus on assets aligned to customer profile

- Make Vi embedded in the digital lifestyle of the customer (DITLOC)

- Rank and prioritize user stories / items and add them to the team backlog for sprint development, conveying a clear vision of what is required to be built

- Approve the final release plan and accept all deliverables against defined user stories and acceptance criteria

- Work with Digital Marketing Specialist, Digital Delivery, Digital IT, Postpaid Product/ Segments/ CVM/ Brand and support teams from external agencies to deliver on all Postpaid related initiatives on our digital assets with ownership of end to end delivery -

- KPIs: Penetration, utilization (MAU/ DAU/ Retention/ Repeat Usage/ Bounce to other channels/ Page bounce rates/ Digital TNPS) of digital assets (App/ PWA/ CT/ Content/ etc)
 
Core Competencies, Knowledge, Experience :

- Strong knowledge and understanding on digital products, customer journeys, UI/UX and analytics

- Servant leader mind-set

- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment

- Knowledge of Agile tools

- Good communication, MIS and MS-excel skills

- Integrity and process oriented individual

- Ability to work effectively with and lead cross functional teams

Must have technical / professional qualifications:

- MBA essential

- Minimum of 6 to 8yrs relevant experience essential in Online/Digital organization

- Understanding concept of Agile ways of working

Years of Experience - Min. 10 years experience

Industries to look from FMCG, BFSI, Telco,

Ideal Organizations to look from - Large digital banks, digital product companies, matured startups,Digital natives such as Google, facebook, digital marketing agencies and consulting companies

Direct reports : 4 to 7

The apply button will redirect you to an external URL, please apply there as well

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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