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HR at Vodafone Idea

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Vodafone Idea - General Manager/Head - IoT Customer Projects & Onboard (10-15 yrs)

Mumbai Job Code: 871895


Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is Indias leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role - Head IoT Customer Projects & Onboarding

Function / Department - Enterprise / IOT

Location - Corporate

Job Purpose

To lead end to end proof of concept implementation, project delivery, program management life cycle for IOT enabled Solutions for enterprise customers. Prepare plan, budget, execute projects profitably and on-time. Ensure milestone based governance is conducted with client and agreement sought at every milestone.

Act as an aggregator between customer, Advanced solution group, technology, and partners.

Responsible for knowledge management and ensure process adherence within Vodafone to deliver a differentiated CXX.

Key Result Areas/Accountabilities

- Lead & own successful proof of concept execution.

- Lead & Own Large Transformational Projects delivery as per defined objectives with customer.

- Design and implement a plan to improve customer experience during the projects phase based on customer VOC, feedback etc.

- Identify, manage and resolve dependencies, risks and issues on all layers (technical, commercial & organisational) which could affect the successful delivery.-

- Guide & motivate the cross functional teams to innovate and bring appropriate changes in service delivery depending on market realities and demands.

- Stakeholder management and satisfaction.

- Ensure documented handover process, systems and operations to

Core Competencies, Knowledge, Experience

- 15+ years of experience in leading a Service Delivery and Program Management team with exposure to managing the service architecture for IOT Customers.

- Experience in managing CS partner management for a reputed organization

- Experience in managing customer facing roles with a proven track record in meeting service levels and NPS targets

- Prior experience in B2B or Telecom B2B & Ability to deliver in a dynamic, high- growth, high-uncertainty environment.

- Ability to manage - C- level engagement

- Experience in SI environment where the configuration, commissioning and testing has entailed software, devices, connectivity and applications.

Must have technical / professional qualifications

- Strong Understanding of M2M, IoT and cellular technologies i.e. IOT Sensors, Platform, Packet Core (PACO) Network, GSM, and other serving nodes.

- Knowledge across various domains in IoT space including Oil N Gas, Fleet Management, IIOT etc

- Deep practical knowledge of project management frameworks (Agile/Scrum and PMP or Prince2). Certified Scrum Master and PMP desired

- Prior experience in B2B or Telecom B2B & Ability to deliver in a dynamic, high- growth, high-uncertainty environment.

Years of Experience - 10-15 yrs

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Women-friendly workplace:

Maternity and Paternity Benefits

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