Role purpose:

To manage and drive the market share in order to attain market leadership in territory allocated within the SME segment, through growth, in terms of subscriber base, revenues, market share, whilst complying with agreed budget, timescales and agreed policy guidelines as also with all regulatory norms

Key accountabilities and decision ownership:

Strategic

- Plan implementation of sales strategies to grow subscriber base, better penetration and enhance competitive position

- Channel engagement & development strategies to drive loyalty and retention

Operational

- Responsible for subscriber growth in SME business for the territory allocated

- Increase the subscriber base through acquisition in new accounts, as well as a deeper penetration in existing accounts within the allocated accounts

- Account planning & drive sales of voice and data products through the channel partner teams

- Set goals and targets for the acquisition & retention and monitor the performance of the team

Development

- Channel Development & motivation

- Training and coaching of team

HSW Compliance

- Ensure that the HSW norms are adhered to

Key performance indicators

- Subscriber acquisition numbers and subscriber base growth.

- Market-share growth

- Customer satisfaction

- Drive quality of subscriber acquisition.

Core competencies, knowledge and experience:

Critical Success Factors

- Continuous Learning & Empowering Talent

- Building Team Commitment

- Leads Decision Making & Delivering Results

- Builds Strategic Relationships & Organizational Agility.

- Analytical Thinking

Threshold Functional Competencies

- Strong Implementation skills

- Strong Commercial Skills

- Knowledge on Telecom technologies & solutions

- A strong implementation mind set.

Differentiating Functional Competencies

- Should be comfortable with change and ambiguity given the dynamic business environment

- Ability to communicate at multiple levels with both customers and colleagues

Experience

- 3- 5 years plus of which at least 2-3 year should be in a managerial positions managing channel sales teams.

Must have technical / professional qualifications:

- Essential : MBA

- Desired : MBA from reputed institute

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