Vodafone Idea - Assistant General Manager - Client Management (10-15 yrs)
Client Manager - Outbound, Strategic Accounts
Job Level/ Designation : M2
Function / Department : Strategic Accounts / Vi business
Location : Karnataka
- The Client Manager is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.
- The role of Client Manager is to liaison between VIBS & the business and to focus on incremental product wise Revenue Market Share from those assigned accounts.
Key Result Areas/Accountabilities
- Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers
- Responsible for the incremental revenue growth on both Mobility and Fixed line offerings.
- Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision
- Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
- Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Baddebts.
- Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
- Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
- Facilitating Collections Team to ensure timely payments and reduction in bad debts
- Manages detailed Account dossier and update periodically.
- Adhere and comply to all processes and systems of VIL & VIBS
- Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
- Account Engagement and Account Mapping with C Levels
- To Maintain Account level P & L
- Should be able to steer the c level conversation with ease
Core Competencies, Knowledge, Experience
- 5 to 7 - years of Account Management experience
- Expertise in Enterprise telecom products & services
- Enterprise Solution & Consultative Selling background
Must have technical / professional qualifications
- Professional Qualifications - MBA from reputed institute
- Technical Qualifications - In depth knowledge on Enterprise telecom voice and data domain
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