Job Purpose :

- Manage service provisioning team to ensure timely/accurate provisioning & reconciliation for respective clusters

- Highlight issues to circles/Factory Lead for timely response & solutions.

- Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory, User id management across partners, circle teams

Key Result Areas/Accountabilities:

- Responsible for cluster of circles to carry out activities related to Number Management, SPA, Plan changes, SIM inventory

- User id management across partners, circle teams - CPOS, CRM, DKYC App, Billing system and other applications

- Post activation reconciliation of plan, product and payment on D+1 in co-ordination with RA, C&C and other functions

- On-boarding of new POS / Bulk Provisioning / Ad-hoc Provisioning / Number churn & recreation

- Responsible for TNPS scores by timely & accurate provisioning/ error free automation solution

- Identify process deviations / gaps basis customer VOC and SRD feedback analysis

- MIS to all stakeholders

Core Competencies, Knowledge, Experience:

- Understanding or work experience of customer life cycle, Regulatory norms & compliance

- Inter Personal & problem solving skills

- Analytical Skills

- Exposure & understanding of business IT system & provisioning platforms.

- MS office package

Must have technical / professional qualifications

- Degree with 7-10  years of experience in service provisioning roles

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