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Vodafone Idea - AGM - Quality Projects Process Factory (5-9 yrs)
Role - Quality Projects Process Factory
Job Level/ Designation M2/AGM
Function / Department - Customer Service - Corporate
Location - Ahmedabad
Job Purpose :
- This role has responsibility to work on quality projects across service functions to improve overall efficiency and customer experience.
- Key areas are defect reductions, Service improvements projects, and enhance customer Experience.
- Drive large scale projects on systems and processes.
Key Deliverables :
- Project Management and Execution
- Drive and own Customer Experience - Analytics, Insighting, Feedback
- Collaborate with cross-functional teams & partner teams for identification of projects, feasibility analysis, business case creation and program management
- Track continuous improvement action plans to closure
- Leadership engagement through regular updates and reviews
- Project delivery and cost benefit along with time adherence
- Continuous identification of opportunities to Automate & Digitize
Core Competencies, Knowledge, Experience :
- Knowledge and Subject Matter Expertise around VIL processes, and systems
- Ability to lead, influence, create and work within cross-functional team environments
- Comfortable with matrix work environments and a demonstrated experience of managing service partnerships.
- Technical skills: knowledge of Lean Six Sigma tools
Must have technical / professional qualifications :
- Post Graduate or MBA with a min 5-9 years of experience in customer service role
- Green Belt / Black Belt certified is preferable
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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