Vodafone Idea - AGM - National Accounts

Purpose:

- To manage the National customer relationship for India HQ accounts

- Build Relationship with the Key Buying center ( C- Levels) to influence deals globally

- Drive profitable revenue growth

- Deliver the best in class customer experience to our customers

- Increased market share from integrated product, service, mobile solution offerings, and fixed data product, WAN, LAN, SIP, WiFi etc.

KRA:

- Deliver Revenue / TCV growth target in line with the DB

- Create Opportunities for Partnerships in Large Deals

- C - Level Customer stakeholder engagement and escalation contact for all customer experience

- Engagement with various stakeholders to deliver the revenue growth

- Create opportunities with focus on products as IPVPN, Cloud & Hosting, SD- WAN, MPLS, IOT, Fixed Voice, Mobility, etc.

- Own multi touch points and engagements in Customer organisation and internally

- Engage cross functionally to deliver a quality experience to the Customer

- Manage virtual teams including delivery, solution, service, collections

- Collaboration with internal and external stakeholders

- Build discipline of usage of VI HUB as appropriate and maintain forecast accuracy

- Adherence of sales processes including tariff approvals, Bid management, order management, A/c enlistment etc.