Chat

iimjobs

jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
10/03 HR
HR at Vodafone Idea

Views:209 Applications:39 Rec. Actions:Recruiter Actions:0

Vodafone Idea - AGM - Digital Acquisition Assistance (10-15 yrs)

Mumbai/Delhi NCR/Gujarat Job Code: 1061643

AGM - Digital Acquisition Assistance


Description:-


Role : Digital Acquisition Assisted Orders SME

Job Level/ Designation : M2

Function / Department : Digital Acquisition/Digital

Location : Mumbai/Delhi/Gujarat

Job Purpose :

- Digital Acquisition [referred as NEO]Assisted order SME help convert digital leads into orders

- Neo process runs an assisted contact centre, the said SME will mansge the same

- Manage day to day operations of contact centre

- Setup processes, agent training, capacity management of contact center

- Become a voice of customer and feedback customer VOC into rest of digital acquisition process in order to further improve online journeys

- SME will be part of digital acquisition squad which will have team members managing online journey, orders, deliveries and activation - so effective collaboration is expected driving cross functional

- Design thinking, host empathy, a familiarity with digital & basic sales / logistics - operations, is needed for effective functioning

- Working on increasing the conversion of paid campaigns (e.g Facebook, Google, etc) and other campaigns like IVR, Whatsapp, Chatbot, etc

- Ensuring training of manpower from time to time based on process/product/campaign to improve performance

Key Result Areas/Accountabilities :

- Improving Lead to order (L2O) across various sources- Organic as well as paid is the main KRA

- Driving Call Centre performance (L2O) and order quality

- Improving the delivery & activation performance of logistics partners

- Agent productivity in order KPIs: Post Paid Sales via digital lead generation, Cost per lead, order, activation, digital journey digital KPis - such conversions(traffic to order), bounce rate, time on page etc

Core Competencies, Knowledge, Experience :

- Strong knowledge and understanding on digital lead funnel management , Ability to manage large teams and setup processes

- Servant leader mind-set

- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment

- Good communication, MIS and MS-excel skills

- Integrity and process oriented individual

- Ability to work effectively with and lead cross functional teams

Must have technical / professional qualifications :

- MBA (optional)

- Minimum of 6 to 8yrs relevant experience essential in Online/Digital organization with ecomm / sevice delivery background

- Understanding concept of Agile ways of working

Years of Experience : Min. 10 years experience

Industries to look from FMCG, BFSI, Telco,

Ideal Organizations to look from Large digital banks, ecomm companies, telco ,

Direct reports : None

Job Type - Salaried Employee


For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.