Vodafone Idea - AGM - Cluster Collections & Retention (10-15 yrs)
AGM - Cluster Collections & Retention
Role : Collections & Retentions
Job Level/ Designation : M2
Function / Department : Customer Service
Location : Mumbai
Job Purpose :
- This role is responsible to drive Postpaid Mobility Churn, Revenue Churn, CXX and help increase the post-paid business by ensuring higher Collections, lower Churn, and lower Bad debt.
- The role focuses on Customer Base Management, High Value Base Enhancement through proactive and reactive retention campaigns.
- Pivotal cross functional influence in Credits, Collections, Marketing Consumer, Marketing, VIBS and across CS verticals.
- Ensure reduction in costs by implementing various digital modes/ innovations and increase productivity.
- The position would require to develop process and policy for achievement of Business requirement. The role is required to maintain good interpersonal and interdepartmental skills
Key Result Areas/Accountabilities :
- Achievement of Business KPIs of Retail & IOIP segment through various measures
- Monitoring and Co-ordinating with Zonal Team on achievement of Monthly and Quarterly Target
- Collection and Bad Debts Performance
- Voluntary and Involuntary. Churn Reduction
- Cost of Collections within Budget
- New Initiative and Automation
- Team Development and training
- Cross functional coordination to achieve organisational goals
- Leverage scale benefits and operating efficiencies like improving Due date Collections and higher compounded collections efficiency
- People Management through identifying timely need of resources-
- Explore new avenues for cost reduction and efficiency improvement
- Collection back office management to support- collection processes
- Competition benchmarking on Postpaid Products and Servicing
Core Competencies, Knowledge & Experience :
- Target Oriented Approach
- Receivables management (Collection expertise)
- Sound in Process / systems knowledge / experience
- Strategic thinking ability and excellent data analysis skills
- Capability to influence cross functional team as per Metrix
- Excellent Communication Skills and presentation skills
Must have technical / professional qualifications :
- Graduate / PG in any field
- Excel and Presentation skills
- MS Office & Presentation Skills
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