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12/04 HR
HR at Vodafone Idea

Views:292 Applications:97 Rec. Actions:Recruiter Actions:0

Vodafone Idea - AGM - Client Manager - Elite/Strategic Accounts (5-7 yrs)

Delhi Job Code: 1078831

Description: Role Client Manager - Elite, Strategic Accounts

Job Level/ Designation : M2

Function / Department : Strategic Accounts / Vi business

Location : Delhi

Job Purpose :

- The Client Manager is responsible to understand the business, single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for the assigned Enterprise Customers.

- The role of Client Manager is to liaison between VIBS & the business and to focus on incremental product wise Revenue Market Share from those assigned accounts.

Key Result Areas/Accountabilities :

- Single & Most important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life Cycle for all assigned Enterprise Customers

- Responsible for the incremental revenue growth on both Mobility and Fixed line offerings.

- Farming - Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision

- Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue

- Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Baddebts.

- Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities

- Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA

- Facilitating Collections Team to ensure timely payments and reduction in bad debts

- Manages detailed Account dossier and update periodically.

- Adhere and comply to all processes and systems of VIL & VIBS

- Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.

- Account Engagement and Account Mapping with C Levels

- To Maintain Account level P & L

- Should be able to steer the c level conversation with ease

Core Competencies, Knowledge, Experience :

- 5 to 7 years of - Account Management experience

- Expertise in Enterprise telecom products & services

- Enterprise Solution & Consultative Selling background

Must have technical / professional qualifications :

- Professional Qualifications - MBA from reputed institute

- Technical Qualifications - In depth knowledge on Enterprise telecom voice and data domain

Job Type - Salaried Employee

For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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