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15/04 HR
Associate Director - HR at VMock

Views:3544 Applications:188 Rec. Actions:Recruiter Actions:17

VMock - Deliveries Project Analyst/Manager - IIM/FMS/MDI/XLRI (1-5 yrs)

Gurgaon/Gurugram Job Code: 687132

Responsibilties:

- Manage end to end product customisation and delivery process; collaborating with cross-functional stakeholders to lead the delivery process ensuring quality and timely execution

- Work with Client Servicing team to understand client requirements. Work with different internal stakeholders to address client concerns pre and post client launch

- Handle the post-launch customer and prioritise the work for the team as per requirement

- Ensure tracking all existing problems, consolidate inputs from cross-functional teams and route to right teams for resolution

- Work with product manager to improve and automate the processes regarding launch and product improvements

- Track the product usage and present the weekly report on usage metrics

- Develop and automate reports, iteratively build and prototype dashboards to provide insights at scale, solving for analytical needs. Improve data analytics capabilities by driving platform intelligence using algorithms and logics

- Perform day-to-day analysis of all product related initiatives to make recommendations to optimize product's functioning to enhance customer experience

Requirements:

- MBA with 1 - 3 years of work experience in IT Service Delivery oriented structure (MBA from a top B-school preferred)

- Tech orientation is a must. Strong technical skills and capabilities to understand business applications, analytics, and platform technologies

- Experience of driving/assisting cross functional project will be a plus

- Excellent communication skills to formulate and articulate technical and value points

- Very high bar for quality and dedication to get the work done. Strong analytical rigor to identify and resolve issues

- Role has a direct impact on customer experience. Customer centric approach is a must

- Computer Skills: Proficiency in word processing, spreadsheets (excel) and PowerPoint

- Initiative: Ability to work with limited supervision within a team with high-level of individual initiative

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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