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25/09 HR
Associate Director - HR at VMock

Views:10844 Applications:1149 Rec. Actions:Recruiter Actions:46

VMock - Business Analyst - Customer Experience (0-2 yrs)

Gurgaon/Gurugram Job Code: 747594

Business Analyst


Who are we looking for:


Talented people who want to make a difference! You will join a dynamic and fast-paced environment, collaborating across cross-functional teams to deliver tangible impact.

As Customer Experience Analyst, you will be part of the core team, spearheading problem- solving to find solutions for the most critical questions.

Responsibilities:

- Driving customer satisfaction and experience by addressing product-related queries received on user support portal

- Identify trends and patterns in large amounts of information using appropriate tools/techniques to scale the product

- Work with account management team to understand the client requirements, perform UAT before the product launch

- Translate business requirement for developers and act as a layer of quality check before client launches

- Report key performance metrics to senior management

Requirements:

- Undergraduate from top-tier institute with 0-2 years of work experience

- Analytical Skills: Applying your analytical genius to work with large amounts of data; prepare use cases to check for quality

- Detail orientation: The candidate needs to be extremely detail oriented and with very high bar for quality

- Communication Skills: Having exceptional written and verbal communication skills to drive content development and interact with high-end audience

- Business Acumen: Having business smartness coupled with strong understanding of business concepts

- Computer Skills: Proficiency in word processing, spreadsheets (excel) and PowerPoint

- Initiative: Ability to work with limited supervision within a team with high-level of individual initiative

Women-friendly workplace:

Maternity and Paternity Benefits

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