Business Analyst Who are we looking for: Talented people who want to make a difference! You will join a dynamic and fast-paced environment, collaborating across cross-functional teams to deliver tangible impact. As Customer Experience Analyst, you will be part of the core team, spearheading problem- solving to find solutions for the most critical questions. Responsibilities: - Driving customer satisfaction and experience by addressing product-related queries received on user support portal - Identify trends and patterns in large amounts of information using appropriate tools/techniques to scale the product - Work with account management team to understand the client requirements, perform UAT before the product launch - Translate business requirement for developers and act as a layer of quality check before client launches - Report key performance metrics to senior management Requirements: - Undergraduate from top-tier institute with 0-2 years of work experience - Analytical Skills: Applying your analytical genius to work with large amounts of data; prepare use cases to check for quality - Detail orientation: The candidate needs to be extremely detail oriented and with very high bar for quality - Communication Skills: Having exceptional written and verbal communication skills to drive content development and interact with high-end audience - Business Acumen: Having business smartness coupled with strong understanding of business concepts - Computer Skills: Proficiency in word processing, spreadsheets (excel) and PowerPoint - Initiative: Ability to work with limited supervision within a team with high-level of individual initiative

Gurgaon/Gurugram

VMock - Business Analyst - Customer Experience 

VMock - Business Analyst - Customer Experience  ,Job Description for VMock - Business Analyst - Customer Experience  in VMock in  Gurgaon/Gurugram for (0-2) years of experience. Apply Now!

Job Description for VMock - Business Analyst - Customer Experience  in VMock in  Gurgaon/Gurugram for (0-2) years of experience. Apply Now!