VMock - Business Analyst

Responsibilities :

Looking for a Business Analyst who can plan and analyze different product features in collaboration with the product team to enable business operations, campaigns, and strategic decision making

- Driving customer satisfaction and experience by addressing product-related queries received on the user support portal

- Identify trends and patterns in large amounts of information using appropriate tools/techniques to scale the product

- Plan and implement the overall analytics and business intelligence strategy regarding launch and development of new products

- Glean insights regarding product friction, customer pain-points and user personas to drive product and process recommendations

- Spearhead user-behavior analysis to develop innovative strategies, tools and, modifications for enhancing customer experience in collaboration with Product Teams

- Report key performance metrics to senior management

Requirements :

- Qualification/Work Experience: Undergraduate degree from the top-tier institute with 0-2 years of work experience

- Analytical Skills: Applying your analytical genius to work with large amounts of data; having deep data mugging ability to prepare data for machine learning algorithms

- Communication Skills: Having exceptional written and verbal communication skills to drive content development and interact with the high-end audience

- Business Acumen: Having business smartness coupled with strong understanding of business concepts

- Computer Skills: Proficiency in word processing, spreadsheets (excel) and PowerPoint

- Initiative: Ability to work with limited supervision within a team with high-level of individual initiative