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Associate Director - HR at VMock
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VMock - Business Analyst (0-2 yrs)
Responsibilities :
Looking for a Business Analyst who can plan and analyze different product features in collaboration with the product team to enable business operations, campaigns, and strategic decision making
- Driving customer satisfaction and experience by addressing product-related queries received on the user support portal
- Identify trends and patterns in large amounts of information using appropriate tools/techniques to scale the product
- Plan and implement the overall analytics and business intelligence strategy regarding launch and development of new products
- Glean insights regarding product friction, customer pain-points and user personas to drive product and process recommendations
- Spearhead user-behavior analysis to develop innovative strategies, tools and, modifications for enhancing customer experience in collaboration with Product Teams
- Report key performance metrics to senior management
Requirements :
- Qualification/Work Experience: Undergraduate degree from the top-tier institute with 0-2 years of work experience
- Analytical Skills: Applying your analytical genius to work with large amounts of data; having deep data mugging ability to prepare data for machine learning algorithms
- Communication Skills: Having exceptional written and verbal communication skills to drive content development and interact with the high-end audience
- Business Acumen: Having business smartness coupled with strong understanding of business concepts
- Computer Skills: Proficiency in word processing, spreadsheets (excel) and PowerPoint
- Initiative: Ability to work with limited supervision within a team with high-level of individual initiative
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