We are hiring for Customer retention/engagement Manager who has worked on Customer/User life cycle management and done digital campaign/SMS/Email/notification marketing for user growth. Responsibilities: - Orchestrate an integrated digital customer engagement strategy spanning from post purchase through product benefit utilization and also enabling cross-sell/upsell of relevant products and services. - Establish campaign KPIs and success metrics through deep understanding of business objectives, cross-functional team goals and relevant constraints. - Collaborate cross-functionally customer service, content, marketing, analytics & technology to drive and execute customer engagement strategies. - Establish and drive the implementation of a customer lifecycle marketing model. - Manage reporting to measure and forecast churn, activation, retention, and subscription conversion performance. - Drive customer loyalty, advocacy and share of wallet. Requirements: - MBA or Post Graduate degree - 2-3 years of experience in customer retention and engagement in B2C product categories. - Comfortable with 6 days working (Monday to Friday work from office and on Saturday work from home) - Experience of moengage/web-engage and clevertap. - Experienced in creating customer-facing experiences and programs. - Background in creating a significant impact on driving customer loyalty, stickiness and share of wallet. - Familiarity with requisite analytics tools and reporting tools. - Familiarity in running automation marketing campaigns. - Solid background in strategy for traditional and digital media channels. - Analytical, results-driven mindset About Company Website- https://getvital.in/homepage/ Vital is a new-age insuretech startup that is reinventing the whole concept of health insurance. We are reimagining the complete stack of health benefits ground up using technology and data science, and have launched the first of its kind health cover on a monthly subscription for individuals, families, and small enterprises. The cover includes comprehensive health insurance, health checkups, teleconsultations, pharmacy benefits, and wellness services with affordable monthly payments. At Vital, we believe in taking a preventive approach towards healthcare rather than the reactive one followed by traditional health insurers. As a company, our vision is to extend good health coverage to 1mn Indians in the next 3 years. The company is founded by Rahul Kumar and Jayan Mathews. Rahul has formerly co-founded Truly Madly and has been part of the core teams at MakeMytrip and Expedia. Jayan is an insurance industry stalwart who has formerly been the Head of Product at Apollo Munich Health and ICICI Prudential. We have raised $3mn recently from marquee family offices and investors including the Hero Family Office, Venture Catalyst, Blinc Invest, and renowned angels.

Delhi

Vital - Customer Retention/Engagement Manager 

Vital - Customer Retention/Engagement Manager  ,Job Description for Vital - Customer Retention/Engagement Manager  in Vital in  Delhi for (2-6) years of experience. Apply Now!

Job Description for Vital - Customer Retention/Engagement Manager  in Vital in  Delhi for (2-6) years of experience. Apply Now!