jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
23/06 Anjali Prasad
Consultant - TA at Visionet Systems

Views:270 Applications:159 Rec. Actions:Recruiter Actions:12

Visionet Systems - Senior Management Role - Business Operations (5-12 yrs)

Bangalore Job Code: 829661

Requirement Details

Job Title/Designation:

Sr. Management role - Business Operation

Job Description:

This role holder will work closely with the Senior Leadership team and will be responsible for managing the operations of our US Mortgage Services business division. This role has the ability to view the Big picture and to work effectively for the process standards and capacities.

The candidate shall be solely accountable for the SLAs of the client and to take care of end to end process delivery

Roles and responsibilities :

1. Establish quality standards for various operational areas, ensuring a high-quality customer experience while adhering to the SLAs and work processes.

2. KPI Management like C-Sat, Quality, process P&L

3. Monitor overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction levels.

4. Lead and champion process improvement & innovation initiatives.

5. Manage escalations by resolving client concerns and queries in a timely manner.

6. Manage people functions like manpower planning, performance improvements and training, attendance, attrition etc.

7. Facilitate smooth transition of processes from various clients.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.