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08/09 Divya Verma
Senior Recruitment Professional at Xcelyst Limited

Views:529 Applications:138 Rec. Actions:Recruiter Actions:5

Vice President - Voice of Customer - Data Collection - Financial Services (6-12 yrs)

Metros/Delhi NCR/Mumbai Job Code: 1152201

VP - VOC - Data Collection


Job Description: Vice President, VoC Research and Delivery

Location: Mumbai/ Gurgaon

Responsibilities :

- This position will be leading and overseeing staff in India supporting market research across various sub-sectors within our Voice of Customer (VoC) Department.


- The position will lead a team of 3-4 AVPs with an overall span of 15-20 members to begin with.


- The candidate will partner our Sales/ Client Servicing teams in London, Singapore, Stamford, and Tokyo on the execution and delivery of our core syndicated market research projects across various financial services sectors/sub-segments.


- This is a leadership role that requires managing multiple teams, projects, and processes in a fast-paced, ever-changing environment.

Delivery :

- Developing a deep understanding of our proprietary market research methodology to gain insights into the scope of client servicing, research, and delivery

- Lead, own and manage various workstream/ sector teams that are producing insights for our clients globally within the financial services industry

- Proactively troubleshoot/escalate project challenges to ensure timely addressal

- Demonstrate a positive attitude and foster teamwork and collaboration

People Management :

- Define talent needs in line with our operating model and its evolution

- Define team's and individual's goals, and roles and responsibilities

- Provide timely and constructive feedback on performance

- Support cross training and resource rotation to ensure that there is adequate bench strength for key roles and processes

Stakeholder management :

- Accountable for effective communication of issues and driving resolution

- Provide periodic updates (Debrief, KRAs, etc.) to stakeholders in Business

- Partner HR for staffing, learning, engagement, and attrition management

- Work with Product Managers and Technology on transformation initiatives

Operational Excellence :

- Collaborate with onshore teams to drive migration identifying synergies and leveraging existing competencies

- Look for efficiencies and better practices in all areas of the role

- Own and drive documentation of business processes

Qualifications/ skills :

- Bachelor's degree, MBA preferred

- Experienced working in/ consulting to the financial services industry is desirable

- Experienced about hiring, coaching, and leading a diverse and successful teams

- Experience leading research delivery in an international environment

- Possess strong communication skills - able to build relationships across functions

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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