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14/06 Ashish
Director at Antrors HR Solutions

Views:1156 Applications:274 Rec. Actions:Recruiter Actions:35

Vice President - US Healthcare BPO Operations (18-22 yrs)

Delhi NCR Job Code: 937208

Role : VP- Operations (US Healthcare BPO Operations)

Location : Delhi NCR

Job Description:

- Manage the P&L for the US Healthcare Operations

- Manage 2000+ FTE & Multiple Sites.

- Overseeing operational activities for the organization.

- Responsible for the strategic planning and execution of all operations program. Provide high level management to Directors and Senior Managers to maintain a consistently high standard of program delivery and outstanding client and staff experience across all sites.

- Align staff and all other resources to most efficiently and effectively achieve programmatic objectives.

- Deliver results against a defined scope of work that includes measurable ROI, strategic innovation, performance reporting, and human capital development. Manage and grow a portfolio for US Healthcare BU

- Support development of program policies, rules, protocols, handbooks, and forms for all program components.

- Ensure compliance with regulatory client guidelines and standards. Take leadership role in migration to new case management database.

- Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the site overall goals. Responsible for revenues, headcount and all client deliverables.

- Identify opportunities to streamline business processes and systems. Represent the company and actively participate in operational reviews, MBRs/QBRs.

- Maintain internal and external MIS reports.

- Manage project revenues, manpower and profitability for processes, and take necessary actions to meet required targets

- Responsible for monthly/quarterly/annual performance appraisals of employees in the vertical.

- Minimizing operation expenditure within the business. P&L management.

- Developing leadership and coaching programs to increase employee effectiveness.

- Provide strategic direction to assigned lines of businesses.

- Improve employee retention and enhance employee engagement. Perform other duties assigned.

Preferred Qualification / Work Experience:

- MBA from reputed business school

- Preferably currently managing US Healthcare Operations for an International BPO

- Overall work experience of  18+ years with at least 8+ years experience leadership role

- Specializing in US Healthcare Operations or similar in a BPO / ITeS setting.

- Strong understanding of P&L, cost management and financial performance

- Must carry an experience of managing multiple sites.

Women-friendly workplace:

Maternity and Paternity Benefits

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