Vice President/Unit Head - Credit Card Authorization Operations - Bank

Given below position details with a Leading Bank.

Job Title: VP/Unit Head - Credit Card Authorization Ops

Reporting to the Head Retail Credit Card Operations

Location - Navi Mumbai

Job Purpose :

Expertise in managing bank's Credit Card Authorization. Expertise in Vendor management and Inventory management.

Expertise in managing end to end Credit Card Post Issuance process for bank. Quality aspect in all deliveries & time management.

Job Description :

Primary Responsibilities :

1. Should have experience of managing team for Credit Card Authorization Support operations for atleast 5-10 years.

2. Setting up Authorization Support process and ensure that the SOP's of the process are prepared, implemented and monitored.

3. Responsible for Smooth working of Credit card Authorization Support process.

4. Managing Authorization Support of Credit card dues paid by cardholders via different modes like cheque, cash, NEFT, IMPS, PG etc.

5. Ensuring posting of payment to credit card on timely manner.

6. Managing financial recon activity for all payment processing done through all channels

7. Co-ordination with payment gateway vendors to ensure smooth payment processing

8. Should be able to impart training to internal and external partners for payment related activities

9. Publishing Daily / Weekly / Monthly Authorization Support MIS to senior management

10. Implementation of new projects & initiatives to automate the processes.

11. Ensure highest quality, regulatory compliance and establish risk management controls in all aspects of process

12. Handling Credit Card Authorization Support related queries and managing senior management & nodal escalations

13. Handling internal and external audits for unit/Bank.

Secondary Responsibilities :

1. Experience of managing Credit card Post Issuance Operations unit of banks / processors.

2. Good verbal and written communication

3. Skills for documenting customer account activities.

4. Proactive approach with the ability to take the initiative to problem solving.