Vice President - Transitions & Transformation - BPO

Our client a US based MNC is looking for a Vice President -Transitions

Experience : Minimum 14 Yrs +

Location Delhi/NCR

Responsibilities:

- Lead the effort on off-shore feasibility study, recommend transition approach and manage the project

- Project planning, milestone identification and risk assessment/mitigation plan

- Solution designing for Knowledge transfer from onshore SMEs/client teams, technology set up and hiring

- Actively engage in creating process maps and defining measurements and metrics and SLA's

- Interaction with senior leadership for feasibility analysis

- Acts as the single point of contact for the project for client and internal stakeholders and works closely with all the support functions and operations within the organization.

- Collaborate with onshore stakeholders for Communication and change management

- Should have led transformation Initiatives