Vice President - Training - Healthcare ITES/BPO

The Head of Training proactively aligns stakeholders, capabilities, and resources to achieve complex objectives. They display a strong customer focus and ability to effectively build relationships, earn trust, and establish credibility.

This person is a strong communicator cross-functionally, cross-culturally and across levels, working closely with site managers, outsourcing partners and senior leaders to meet business needs

Duties & Responsibilities - 

- Lead a team of training managers and specialists who will be focused on developing employee skills at our sites. Spearhead the Process Training function for India Geo Healthcare involving analyzing, planning, designing, scheduling and facilitating

- Provide direction for training teams in India Geo Healthcare, responsible for process and pre-process training

- Develop the Operating model and infrastructure for all training and development programs by establishing standardized methods for delivery, evaluation, measurement, performance and reporting. Leverage technology, seeking out innovative learning and communication practices

- Build and maintain stakeholder relationships that align training delivery with operational success

- Utilize multiple channels and tools to support a broad array of learners and learning objectives, such as digital learning (videos, e-Learning, online tools), virtual instructor-led training, instructor-led training, job aids, gamification, simulations, assessments, coaching and mentoring

- Assess and track training effectiveness through the use of metrics, linking decisions to business results

- Knowledge of training practices around functional and communication training and the basics of knowledge management

- Senior management leadership abilities and skill, such as the ability to build teams and manage operational, organisational and financial elements.