Job profile : Hiring for a leading bank Customer & Business related: - Ensure timely and accurate forecasting, capacity planning (including IT & Infra) and scheduling to achieve desired service levels - Real time management for response rate and resolution ie FCR - Management of sensitive and high viral content/posts - Ensure all required skills are identified and trained for all roles in social media team - refresher training as per training need requirement - Ensure cadence and rigor to drive performance management - KPIs and targets, action plans, performance reviews, huddles etc Regulations and reputation related: - Ensure Social media team adheres to regulatory and information security guidelines - Ensure all high visibility, important posts/comments are handled on priority and with specialization - Ensure standard operating procedures are followed Employee related: - Recruit teams is adequate social savviness and response skills/ multi product abilities - Ensure path of progression for each level in Social Media team is defined and opportunities are made available for the SM team Business excellence: - Deploy Edge tech and automation solution implementation as designed - Ensure continuous improvements through automation/work-flow changes - 2-3 sig sigma project completed in FY - Drive engagement for the bank by publishing social media content (e.g. self help videos, posts)

Mumbai

Vice President - Social Media - Bank 

Vice President - Social Media - Bank  ,Job Description for Vice President - Social Media - Bank  in Impeccable in  Mumbai for (5-13) years of experience. Apply Now!

Job Description for Vice President - Social Media - Bank  in Impeccable in  Mumbai for (5-13) years of experience. Apply Now!