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associate recruiter operations at Vision Beyond corporation
Views:364 Applications:79 Rec. Actions:Recruiter Actions:23
Vice President - Service Quality - ITeS (18-25 yrs)
Vice President - Service Quality
- 18 to 20 years of quality experience in ITES industry with good exposure to Healthcare.
- Ability to handle complex assignment and create overview of complex projects and communicate plans and approaches in clear, concise and professional manner in verbal and written form.
- Experience in managing global quality assurance program for call center operations.
- Knowledge of analytics systems and tools to enhance the quality of delivery to the business.
- Experience in data management and monitoring tools and processes
- Proven track record in setting up and delivering Operational excellence delivery models
- Educated to Degree level, MBA is a plus
- Should have led a cross cultural team
- Should have sound project management skills
- Client/ Customer Relationship Management experience
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