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29/03 surabhi singh
associate recruiter operations at Vision Beyond corporation

Views:364 Applications:79 Rec. Actions:Recruiter Actions:23

Vice President - Service Quality - ITeS (18-25 yrs)

Bangalore Job Code: 1070403

Vice President - Service Quality

- 18 to 20 years of quality experience in ITES industry with good exposure to Healthcare.

- Ability to handle complex assignment and create overview of complex projects and communicate plans and approaches in clear, concise and professional manner in verbal and written form.

- Experience in managing global quality assurance program for call center operations.

- Knowledge of analytics systems and tools to enhance the quality of delivery to the business.

- Experience in data management and monitoring tools and processes

- Proven track record in setting up and delivering Operational excellence delivery models

- Educated to Degree level, MBA is a plus

- Should have led a cross cultural team

- Should have sound project management skills

- Client/ Customer Relationship Management experience

Women-friendly workplace:

Maternity and Paternity Benefits

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