Vice President - Service Quality - ITeS

Vice President - Service Quality

- 18 to 20 years of quality experience in ITES industry with good exposure to Healthcare.

- Ability to handle complex assignment and create overview of complex projects and communicate plans and approaches in clear, concise and professional manner in verbal and written form.

- Experience in managing global quality assurance program for call center operations.

- Knowledge of analytics systems and tools to enhance the quality of delivery to the business.

- Experience in data management and monitoring tools and processes

- Proven track record in setting up and delivering Operational excellence delivery models

- Educated to Degree level, MBA is a plus

- Should have led a cross cultural team

- Should have sound project management skills

- Client/ Customer Relationship Management experience