Key Responsibilities:

- Develop & refine relevant processes, systems and tools to deliver world-class delivery services to our clients in the telecom or IT industry.

- Managing the Global customer delivery team

- Hiring & managing a team of worldwide project managers, delivery managers, & deployment engineers.

- Managing end to end software/core network product delivery to service providers.

- Locating and Managing third party vendors and partners

- 3rd Party deployment partners

- 3rd Party hardware and software vendors

- 3rd Party Logistics and Delivery partners

- Manage & mentor the technical team to deliver a customer-first delivery experience

- Manage team capacity planning, technical competency and training to meet goals

- Collection and Maintenance of variance data & creating feedback loops to improve the function based on various data analysis.

- Managing Billing (Invoicing) & Revenue Forecasting.

- This position will interact cross-departmentally, extensively with Engineering, Sales, and Support organizations, to influence the appropriate action and/or attention to the issue at hand.

- Provide regular reporting and departmental updates to senior management and key stakeholders

- Foster an environment of continuous improvement in terms of processes & CSAT

Skills

- Excellent verbal and written communication skills with proven expertise in managing international customers

- Excellent presentation skills.

- Self-starter use to working in a start-up environment with minimal direction.

- Multi-cultural or international experience.

- Strong business modeling, operational management and contract negotiation expertise.

- Ability to work independently on complex problems and collaborate across cross-functional teams

- Willingness to travel 50% of the time & on short notice.

Work Experience

- 20+ years of experience with at least 8 years in leading the Global Service delivery

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