TechTriad Inc (www.Techtriad.com) is looking for Position Reports to President & CEO Location: Hyderabad (Gachibowli). Work Hours: 14.00 hrs to 23.30 hrs (IST). This is Work From Office Role/No Option Of Remote Working. Hyderabad based candidates preferred. This Vice President - Service Delivery is a Senior operating leader, this role involves managing operations and Service Delivery high growth potential. You will have a direct reporting to the CEO and the leadership in the U.S. We are looking for a self-starter who is energetic, agile, and can provide direct leadership to operating teams, enabling them to deliver exceptional outcomes while maximizing productivity. Responsibilities: - Managing entire operations of BPO and IT services for the parent organization and Clients in the US. - Hiring and staffing teams to ensure operations stability - Get Involved in customer engagement activities and will be one point of contact for Business development Leaders / Client Managers / Vendors / Recruiter Leaders - Oversee contractual changes / amendments - Drive Quality initiatives to bring continuous improvements - Oversee turnover, training for staff, and involving in their development planning - Closely working with Company CXO leadership and Finance & Sales teams to manage account P&L - Analyse and assist associates with their workload ,Regularly review the performance of the team - SOP Review, Update, and validation position to handle tough customers. Maintain customer connect through governance rigor and regular customer interaction - Own end-to-end client service delivery and P&L and ensure high-class service delivery - Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L - Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, Developing Proposals ,aiding and enabling robust transitions etc - Ongoing client satisfaction through consistent high-class service delivery, and thereby ensure high NPS, cross-sell and profitability - Lead the way in implementing new technologies in operations and display a strong executive presence - Manage the delivery of outsourced services to ensure customer satisfaction and increased revenue through client up-sell - Lead/groom supervisors to ensure all the process activities are completed and SLAs met Minimum qualifications and Experience: - Education: BTech/BE/MBA - Minimum 15 - 20 Years' experience in Managing IT and BPO services - Working with US/UK clients is essential, experience of supporting them from India. - Relevant years of diverse operations experience - Intellectual agility and analytical outlook - Excellent communication, Collaborative and Influencing skills - Conversant with all new digital technologies, Business intelligence, Data Analytics, have extensive programming background and in digital technologies like AI/ML, Data Analytics, Big data Cyber Security - Extensive experience in writing responses to RFPs and developing technical documentation . About the Company: TechTriad is an end-to-end IT solutions and services company with vast experience across industry sectors with a mission to help clients transform their business and is a uniquely customer centric software development, project management and consulting services company. TechTriad specializes in offering creative Software Outsourcing, Offshore Development and onsite staffing needs. They provide Outsourced Product Development services and customized software solutions to enterprises with special and unique needs. Head quartered out of NY, TechTriad has its overseas Global Development Centre in India. They have extensive experience setting up Application Development Centres in all parts of the Globe allowing their clients a flexible approach to optimally meet their technical, operational and economical needs. TechTriad is led by their President & CEO Mr Bharani K Aroll https://www.linkedin.com/in/bharani-kumar-aroll-59aa811/ who has in the past served as Past President of Hyderabad Software Enterprises Association (HYSEA), Former Vice Chairman Society For Cyberabad Security Council (SCSC), Current Chief Mentor and Advisor Hyderabad City Security Council (HCSC), former regional council member of AP and Telangana chapter of NASSCOM. Please send your resume to resume@peepalhrassociates.com Sub: VP Delivery. Along with current CTC and Notice Period. For any queries you can whatsapp it to this Number +91 800 807 1967. Krishna Rao https://www.linkedin.com/in/krishna-rao-9444955/

Hyderabad

Vice President - Service Delivery - IT 

Vice President - Service Delivery - IT  ,Job Description for Vice President - Service Delivery - IT  in Peepal HR Associates in  Hyderabad for (10-15) years of experience. Apply Now!

Job Description for Vice President - Service Delivery - IT  in Peepal HR Associates in  Hyderabad for (10-15) years of experience. Apply Now!