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Talent Acquisition Specialist at T3cogno
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Vice President - Service Delivery - BPO (15-25 yrs)
Experience & Qualifications :
- 15+ years experience in the BPO industry . Must have handled Collections process
- Must have handled at least 500+ FTEs
- Should be currently in Director/ Senior Director/ AVP/ VP role in Operations
- Graduate/Post Graduate or equivalent
Specialities :
- Operations and Performance management
- Migrations / Setup start-up projects
- Planning & Budgeting revenues and controls
- Client Relationship Management
- Process and people related change management
- Farming within existing engagements
Key Responsibilities :
- Handling P & L Management, Service Delivery, Client Relationship and Internal Stakeholder Management
- Heading the offshore Service delivery of AR Denials Management , AR Follow up, Claim Processing , AR Ageing , EDI- Clearing House Rejects etc
- Implement programs to ensure attainment of business plan for growth and profit
- Provide directions and structure for operating units
- Implement improved processes and management methods to generate higher ROI and workflow optimization
- Provide mentoring and guidance to subordinates and other employees
- Responsible for managing multiple accounts with a strength of 1000+ employees
- Looking after end to end management of program covering multiple work streams with a total span
- Facilitating process re-engineering and improvements to enhance customer engagement
- Generating new prospects for the organisation to showcase capabilities
- Ensuring attrition control & job enrichment at process levels
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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