Job Duties / Responsibilities: - Manage and optimize operations at scale. Responsible for building an efficient and consistent set of processes and procedures and driving initiatives that build and deliver best-in-class operational practices and customer experience. - With a wide area of responsibility, the individual will need to be flexible in taking on various roles, be competent and able to plan multiple operational activities. - The ideal candidate will be committed to excellence, driving people development programs, enhancing employee engagement, knowledge, skills, and morale. - You will be measured by the organization's ability to provide high quality services, innovative use of new technologies to increase efficiency, achievement of operational performance metrics and drive a strong people growth practice. - Responsible for supporting the CEO in developing strategic operating plans that reflect the longer-term objectives. - Building and maintaining an effective Management team. - Drive continuous development of people. - Solves complex client issues by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality. - Responsible for portfolio management, which includes project prioritization & management, budgeting, control and reporting. Education and Experience: - Should have minimum 15+ years of experience in Operations and/or Business Process Management - MBA preferably from a premium B school - Six Sigma black belt / Master black belt certification will be an added advantage - Experience in dealing with international clients Required Skills / Abilities: - Proven ability in successfully delivering improvement projects through Six Sigma, Lean or other industry established methodologies - Ability to collaborate with and present to individuals of varying levels of authority, including Senior and Executive Leadership - Ability to drive large transformation projects - Strong Analytical and problem-solving ability

Navi Mumbai

Vice President - Service Delivery - BPO 

Vice President - Service Delivery - BPO  ,Job Description for Vice President - Service Delivery - BPO  in T3Cogno Private Limited in  Navi Mumbai for (15-20) years of experience. Apply Now!

Job Description for Vice President - Service Delivery - BPO  in T3Cogno Private Limited in  Navi Mumbai for (15-20) years of experience. Apply Now!