Vice President - Sales & Marketing Automation - AgriTech

The Role :

- Company is absolutely focused on building a pure digital experience for its customers (both farmers and retailers). We hold that only by pursuing a strategy based on digital acquisition, digital onboarding, digital advisory and digital sales is it possible to ultimately address the vast agricultural customer base across India and to build an economically sustainable business.

The role to be filled is key to making this strategy happen against all traditions and obstacles. It entails the following aspects:

- Partner with other members of the management team to execute the company's strategic plan, and to develop future plans

- Architect, implement and maintain the overall customer journey

- Continuously improve the customer experience and guide our Marketing & Sales teams in scaling revenue rapidly

- Eliminate human interactions, and automate processes to transparently serve the needs of all internal departments

- Lead and evolve our Call center team from a telesales into a customer experience unit, maintain team size and not grow it

- Own and manage our CRM landscape

- Develop a comprehensive analytical framework together with our Data Science team

Job requirements :

Your profile :

- Over eight years in Process & Data-centered leadership roles

- Proven track-record in strongly driving growth in a marketplace or ecommerce business

- Some years of experience in a top-ten management consultancy firm as a strong plus

- Ability to craft and execute a business strategy, the backbone to challenge the status quo

- History of decision-making based on business metrics

- Inspirational leadership style and hands-on approach

- Strong communicator with excellent command of written and spoken English

- Strong presentation skills proven at the C-level