- Leading, expanding, and mentoring the Customer Success teams by setting the strategy and prioritizing Objectives and Key Results (OKRs); hiring, training, and developing a world-class team - Driving customer lifetime value by defining the Customer journey; Controlling churn rate; Increasing revenue by upselling/ cross-sell; Deploying programs to help drive business value with customers; Customer goal achievement; Collaborating across teams to identify and pursue customer growth opportunities - Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization - Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions - Build a global professional services organization to support customers from onboarding and training through to long-term multi-stage digital transformation project. - Partnering very closely with our sales/ Operations teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them. What are we looking for?- - True love for customers. - 7+ years of experience- in a Customer Success and/or Professional Services leadership role. Sales experience will also be considered. - Experience building and managing large (40+ employees) customer success and or Professional Services teams in a fast-paced, dynamic environment. - Ability to move quickly and iterate. - Technical and SaaS experience. - A strong strategic vision for the customer experience, professional services, and customer support. - The ability to architect services and support delivery models that align with current customer segments, deliver customer value and scale with growth projections. - A strong customer advocate with the ability and willingness to engage directly with customers. - A track record of developing and mentoring great talent, and building and motivating high achieving teams. - The skills to be a data-driven decision-maker, with a willingness to experiment and iterate. - Understanding of the balance between internal services, external partners and how to use both effectively to support customers and grow quickly. - Effective and productive collaborator to drive cross-functional initiatives. - Empathy, humility and listening skills.

Anywhere in India/Multiple Locations

Vice President - Sales - B2C Vertical - BPO/ITeS 

Vice President - Sales - B2C Vertical - BPO/ITeS  ,Job Description for Vice President - Sales - B2C Vertical - BPO/ITeS  in Freelancer in  Anywhere in India/Multiple Locations for (7-12) years of experience. Apply Now!

Job Description for Vice President - Sales - B2C Vertical - BPO/ITeS  in Freelancer in  Anywhere in India/Multiple Locations for (7-12) years of experience. Apply Now!