Job Description Job Title VP- Operations Job Purpose&nbsp; - Responsible for end to end Operations management including branch operations and management (Retail) - Responsible for Distribution operations and Sales payout process Reports to Chief Customer Officer Location Mumbai, Goregaon Team Reporting Yes Key Responsibilities &amp; Accountabilities - Responsible for Complete Branch Operations ; Central Operations; Group Operations; Medical Network and Distribution Operations - Build robust processes and deploy technology to enable a scalable and efficient operational model - Evaluate vendor tie-ups to enhance service delivery and achieve higher efficiencies - Build and track robust SLA to ensure optimum performance and meet customer expectations - Co-ordinate and undertake reviews with Sales teams to ensure appropriate operational delivery - Do a Root Cause assessment of every failure and build controls - Seek feedback from stakeholders and improve processes - Maintaining and publishing dashboard and insights for the management - Conduct Periodic review and audits of the Outsourced vendors - Automate processes thereby minimising dependency on manual tasks Knowledge/ Experience / Skills&nbsp; - 15+ years- experience in the Insurance Industry - Sound Operational Expertise in Insurance Industry - Sound Analytical skills - Excellent communication and negotiation Skills Behaviours/ Competencies - Highly results oriented and drive to succeed - High on integrity and ethics - Proactive, agile and highly responsive towards achieving goals - leveraging key strengths and capitalizing on opportunities with a keen sense of urgency - Strong interpersonal skills, able to successfully build and maintain networking relationships (both formal and informal) - Continuously strives for excellence and improvement Neha Gaba

Mumbai

Vice President - Retail Operations - Insurance 

Vice President - Retail Operations - Insurance  ,Job Description for Vice President - Retail Operations - Insurance  in Virtuoso Recruitment Solutions in  Mumbai for (15-22) years of experience. Apply Now!

Job Description for Vice President - Retail Operations - Insurance  in Virtuoso Recruitment Solutions in  Mumbai for (15-22) years of experience. Apply Now!