Vice President - Reconciliation - BFS

VP - Reconciliation

Role Overview :

- This position is within the Reconciliations team, who has responsibility for primary account controls, ensuring that all expected feeds are received for reconciliation, chasing up appropriately within set deadlines. To complete the matching of exceptions, identification of breaks and onward referral to internal lines of business responsible for the resolution of breaks.

- This is a very interesting, diverse and challenging role, with varied responsibilities across a wide range of operational activities. The role also supports key departmental change improvement projects/initiatives.

Key responsibilities :

- Investigation of breaks through contact with agent banks according to set timeframes

- Completion of daily and weekly control reports.

- Driving continuous improvement and analysis of key statistics

- The management and resolution of aged breaks, quality control and process improvement both internal and external.

- Opening, closing and amending accounts under IO Reconciliations ownership according to set timeframes

- Representation of the Reconciliations group globally on cross line of business meetings, fostering and maintenance of excellent relationships with business partners

- Involvement in key Reconciliations initiatives/deliverables as a subject matter expert, working with line of business partners

Educational Qualifications :

College degree - Strong customer service focus and desire to provide service excellence

- Strong interpersonal skills with the ability to communicate clearly

- Self-motivated, confident of ability, and able to work both alone and as part of a team.

- Methodical approach and attention to detail

- Excellent organizational skills

- Timely identification and escalation of issues

- TLM experience helpful but not essential as training will be given. (Transaction Lifecycle Management)

- Accurate and committed - Able to use own initiative

- Excellent problem solving skills - Able to work under pressure to set deadlines

- Knowledge of operational control processes including SLA's, SOP's and CSA's - Interaction with change management team

Contact Kiran - 8296896863