Vice President - Quality - BPO

VP - Quality - Leading BPO Sector

Vice President ( Process Quality )

Location : Gurgaon/Mumbai

- 13-15 years of experience in Process Quality in a BPO environment (Domestic)

- Lean Six Sigma or Green Belt/Black belt Certification would be a good to have

- Multi industry exposure ( Telecom/E-Commerce etc)

About role :

- Responsible for the development and implementation of inspection activities, the detection and resolution of problems, and the delivery of satisfactory outcomes.

- Preparing and implementing quality assurance policies and procedures.

- Performing routine inspections and quality tests.

- Identifying and resolving workflow and production issues.

- Ensuring that standards and safety regulations are observed.

- Documenting quality assurance activities and creating audit reports.

- Making recommendations for improvement.

- Creating training materials and operating manuals.