Vice President - Professional Services - Product Development Firm

An US based Product Development company located in Pune; is currently looking for VP of Professional Services.

Experience: 20 Years o 25 Years

Job Description for the VP of Professional Services in mentioned below:

- Oversee client implementation service delivery providing management and oversight of implementation projects and staffing including project assignments, capacity planning and customer satisfaction.

- Establish control on project schedules, budget and risk issues; facilitates timely decisions to maintain project schedule and budget; identifies project risks early and assist by providing prudent and timely recommendations for risk avoidance; sets and manages client expectations; creates and executes project work plans and revises as appropriate to meet changing needs and requirements;

- Train and mentor PS Directors and their reports to communicate with clients to identify needs and evaluate alternative business solutions; continually seeks opportunities to increase customer satisfaction and deepen client relationships.

- Communicates across the organization to ensure knowledge of customer implementations and status. Provides management with regular project updates; serves as a critical advisor to the team as an Implementation leader and helps to set the direction for the implementation and professional services team.

- Maintains reporting on capacity, amount of implementation work, and provide advanced visibility to resource constraints.

- Ensure consistent use of implementation methodology

- Identify training needs for PS resources and coordinate development of new training content

- Responsible for ensuring budgets, schedules and performance standards are attained.

- Oversee and execute process improvements and the development of policies, procedures, methods, and tools in support of delivery and to streamline work to provide a higher value to our customers.

- Active participation in Project Governance Meetings with customers. Responsible for serving as the primary customer escalation point for customer changes and/or issues during the implementation process.

- Responsible for overall quality of hiring for PS roles.

- Inspire team with drive and motivation needed to aggressively meet commitments.

- Work with Product management, Engineering, Core, QA and cross functional teams to improve customer experience.

- Work closely with the Partner team to train and enable partners to implement Software.