Vice President of Product - Corporate-employee Benefits Platform

- Our client is India's first one-stop-shop for corporate benefits. They create mutually rewarding relationships between employers and businesses by managing corporate discounts. They enable organizations to incentivize their employees beyond just salary by providing benefits related to Travel, Entertainment, Dining, Education, Shopping and many more spheres of life.

- Founded in 2014, this Gurugram based employee rewards platform is led by young founders who are UCLA alumni with experience in companies like Microsoft US, Oracle, Symantec, Amazon, and Reliance. They've partnered with over 10000+ brands across dining, shopping, entertainment, wellness and many more providing exclusive employee discounts, brands like CCD, Samsung, Lifestyle, Flipkart, PVR Cinemas, Zoomcar, OYO, Lifestyle, Mother's Pride, Max Healthcare and more.

- Our client is leading the $2 billion rewards market in India with 250+ corporate clients including giants like Concentrix, EY, DXC and Mphasis, and they've raised $2 million to date from prominent VCs like GrowX Ventures, Sprout Ventures, and Axilor Ventures.

- As Vice President of Product, you will be managing multiple accounts; developing positive working relationships with all customer touchpoints.

What you will do :

- Driving client retention, renewals, upsells and client satisfaction.

- Working closely with Associate Account Managers and Ad Operations on day-to-day operational processes including campaign set-up, receipt of creative or tags, trafficking, optimization, troubleshooting, and QA.

- Cross-selling different products to existing clients.

- Creating and managing Accounting on a day-to-day basis.

- Creating MIS and other financials.

- Understanding client requirements and communicating the same internally to the product team.

- Owning the entire process from requirement gathering to delivery.

- Working closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed.

- Partnering with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign.

- Leveraging technical tools and quantitative data to manage campaigns to success, high customer satisfaction, and renewal.

- Preparing campaign insights reporting, including analysis and research.

- Managing weekly campaign status documents for review.

- Working closely with Finance on billing set up and invoicing.

- Providing input on new processes and workflows as needed.

- Focusing on ensuring we maintain superior customer service levels, operational excellence, and strategic insight.

Candidate Profile :

What you need to have :

- Strong analytical skills

- Working knowledge of computers and Microsoft office suite of services.

Skills required :

- Dynamic personalities able to effectively engage and influence a variety of audiences at all levels of a business.

- Confident communication skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.

- A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables.

- Advance knowledge of QuickBooks, Tally and SAP software.

- Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.

- Business acumen, sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.

- Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks.

- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.

- Demonstrated ability to work independently and remain motivated

- Problem Identifier and Solver.

- Start-up mentality, high willingness to learn, and hardworking

Experience : 2 to 5 years

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