Vice President - Process Quality - Master Black Belt - BPO

Position Name : VP - Quality (Master Black Belt Must - ONLY Female Cand)

Location : Malad, Mumbai / Gurgaon (As per candidate preference)

Package 28-34 Lacs (Including 20% Variable)

Mandatory : 

DOJ - We need an immediate joinee.

Candidate must be MBB

MAIN RESPONSIBILITIES / ACCOUNTABILITIES:

FUNCTIONAL/ OPERATIONAL:

- Ensures Client expectations of quality and efficiency are met

- Is Master Black belt certified

- Understands has knowledge on Risk assessment

- Is able to do analytics and has an analytical bent

- Skilled in Office 365

- Evaluates progress on targets monitoring, feedback and corrective actions

- Assesses and implement action plans to improve performance

- Reports weekly scores to clients for efficient Quality Assurance

- Reviews performance over con calls

- Assesses action plans and its effectiveness

- Responds and resolves issues arising out of interactions with Operations/ Clients.

- Conduct trend analysis of floor performance.

- Conducts process level analysis and draws up implementation plan.

- Supports transitions - Align team and self to understand processes being transitioned and begin transaction monitoring from day 1 of process going live

- Voice of Customer - Ensure functioning of the mechanism of capturing CCRP and VoC is improved, analyzed and work along with stakeholders towards improvement of customer perception

Information Security :

General Security Responsibilities:

- Adhering to Information Security Policies and Procedures of IGS.

- Ensuring compliance to Information Security Policies and Procedures

Specific Security Responsibilities :

- Ensure reportees comply with the security policy and procedure of IGS

- Understand and Comply with Information Security Policies and Procedures, and report all security incidents.

- Ensure the audit non-compliances are fixed within the stipulated timelines.

- Protect information entrusted to you.

- Follow the information labeling and handling procedures based on the classification level of the asset.

- Follow the Clear Screen and Clear Desk Policy.

- Adhere to the Internet Code of Conduct, email usage policy and customer information and data security policy.

- Comply with the Non Disclosure Agreement

TEAM RELATED :

- Handles day-to-day issues pertaining to the QA team

- Reviews the weekly team performance & development

- Approves roster & leaves for the team

- Measures performance of the team through performance appraisals and ongoing feedback and training.

- Plans team targets.

- Schedules quality feedback sessions.

- Conduct Skip Level meets

CLIENT SPECIFIC / ORIENTED:

- Develops strategic & tactical plans to identify, analyze and effectively respond to clients needs, emerging trends and best practices

Understands client's processes and suggest modes of value addition

OCCASSIONAL RESPONSIBILITIES :

- Drives quality initiatives such as Six Sigma/ COPC to ensure continuous improvement

- Ensures adherence to norms specified by COPC certification and ISO270001 specifications

- Adherence to norms specified by COPC certification and ISO 270001.

- Respond and resolve issues arising out of interactions with Operations/ Clients

Pls CALL/SMS Pooja 9999210581 and send your resume along with the following details:

1. Present & Expected CTC

2. Total work experience & Experience in Quality

3. Educational Qualification

4. Notice Period

Pooja 9999 210 581
Ace Professionals INDIA