Vice President - Policy Servicing/Billing & Collection - Insurance

Job Summary/Job Opportunity:

- Our team delivers standardized, and technology enabled insurance services to some of the world's leading commercial lines insurers globally.

- By aligning our objectives with those of our clients, we add value through our domain expertise and flexibility.

This area assists our clients in various processes:

- Policy Servicing.

- Billing and Collections.

- Human Resources Operations.

- This team comprises of insurance experts specializing in property and casualty, professional lines, healthcare, surety and other commercial and personal lines.

- The client is based across diverse geographies, including the U.S., Canada, EMEA, APAC.

Responsibilities:

In this role the key responsibilities will be:

- Overseeing and managing the insurance functions, ensuring alignment with client goals and objectives.

- Leading and mentoring a team of insurance experts to deliver high-quality services.

- Developing and implementing strategies to enhance efficiency and effectiveness in policy servicing, billing and collections, and HR operations.

- Building and maintaining strong relationships with clients, understanding their needs, and providing tailored solutions.

- Monitoring industry trends and regulatory changes to ensure compliance and adapt services accordingly.

- Driving continuous improvement initiatives to optimize processes and deliver exceptional value to clients.

Key Capabilities and Competencies:

- Strategic Vision and Leadership: Develop and implement strategic plans for the Property & Casualty division, aligning with overall company objectives.

- Identify growth opportunities, market trends, and emerging technologies to drive innovation and competitive advantage.

Operational Management:

- Provide leadership and direction to the Property & Casualty operations team, ensuring efficient and effective delivery of insurance products and services.

- Demonstrate a hands-on approach to actively engage in day-to-day operations to ensure high performance and operational excellence.

Operational Excellence and Continuous Improvement:

- Lead the team in driving a culture of operational excellence.

- Implement best practices, continuous improvement initiatives, and process optimization to achieve superior results.

- Set clear performance targets for the team, regularly monitor progress, and ensure accountability for achieving high performance and efficiency.

Performance Monitoring:

- Establish key performance indicators (KPIs) and metrics to measure the division's operational performance.

- Regularly analyze and evaluate operational data to identify areas for improvement and implement corrective actions as needed.

Risk Management:

- Develop and implement risk management strategies and practices to minimize potential risks and losses.

- Ensure compliance with regulatory requirements, industry standards, and best practices in the insurance industry.

Client Management:

- Build and maintain strong relationships with key clients.

- Understand their priorities and create strategies that align with their needs and expectations, ensuring high levels of client satisfaction and loyalty.

Talent Development:

- Build and develop a high-performing team by attracting, retaining, and developing top talent.

- Provide coaching, mentoring, and training to enhance skills and knowledge within the team.

Collaboration and Stakeholder Management:

- Foster strong relationships with internal and external stakeholders, including senior executives, business partners, reinsurers, brokers, and regulatory authorities.

- Collaborate cross-functionally to drive operational excellence and achieve business objectives.

Financial Management:

- Monitor and control the division's budget, expenses, and financial performance.

- Develop and implement cost-effective strategies to maximize profitability while maintaining high-quality service standards.

Technology and Process Improvement:

- Identify opportunities to leverage technology, automation, and digital solutions to streamline operations, enhance productivity, and improve customer experience.

- Lead process improvement initiatives to drive operational efficiency and effectiveness.

Global Perspective:

- Ability to navigate and manage global operations, understanding diverse markets and cultural nuances across the US, UK, APAC, EMEA, and ANZ regions.

Corporate Governance and Compliance:

- Strong knowledge of corporate governance practices and regulatory compliance to ensure ethical and legal standards are met.