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05/05 Ashish
Director at Antrors HR Solutions

Views:2751 Applications:488 Rec. Actions:Recruiter Actions:22

Vice President - Operations - Travel Business - ITeS/BPO (18-24 yrs)

Delhi NCR Job Code: 1090394

Role : Vice President - Operations ( Travel Business) ITeS/BPO

Location : Delhi NCR

Job Description :

Accountability & Responsibility:

- As part of the Senior Management team you lead a team of operational leaders.

- You are customer & client facing & strive to deliver excellent customer experience

- You drive continuous improvement experiments through your team & harvest ideas

- You manage costs & profitability through all available commercial levers

- You develop your people through effective coaching, performance management & drive a recognition culture

- You support your operations colleagues to exceed client expectations on all levels at all times

- You have robust & honest performance & behavioral conversations

- You drive compliance in everything you do You are emotionally aware of yourself & others.

- You handle your interactions with authenticity, empathy & professionalism

Operational Delivery:

- Deliver Contractual & Commercial Performance People Management

- Create a High Performing, Highly Engaged Team Stakeholder Management

- Build Excellent Relationships, Internally & Externally, at all Levels

Compliance & Governance:

- Ensure Compliance to all Relevant Process & Regulatory Standards

- Innovation Drive Continuous Improvement & Create Value

Educational Qualification & Work Experience

- PG / Graduate with 18+yrs of experience . Should have managed Large Travel Processes in an International BPO

- Managed P&L & Large Teams

- Six Sigma Black belt would be an added advantage

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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