15/10 HR
HR at Pinnacle Solutions

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Vice President - Operations/Risk & Service - Digital Bank (15-22 yrs)

Gurgaon/Gurugram/Mumbai/Singapore Job Code: 856470

VP Operations, Risk & Service for a Leading Digital Bank, Singapore

- Handle a diverse set of activities including Merchant Onboarding, Financial operations of Reconciliation and Settlement, Pre & Post Boarding Risk management, Transaction and Merchant Fraud monitoring, Dispute resolution, Merchant and Customer Support, Consumer Operations including wallet and Credit and New projects/initiatives

- Ensuring delivery of Services as per agreed SLAs with Internal teams and for Key stakeholders

- People management; Need to handle large and diverse team across multiple locations

- Co-ordinating with Banks, Regulators, Auditors, merchants and partners in ensuring Compliance to agreed Standards and processes

- Working with partners in setting up Operational processes and controls for new launches

- Review and Continuously improving the existing operational processes and controls

- Work closely with Product and technology team in Automation of processes and controls. Ensure timely delivery and support for new product launches

- Lead and train teams to be empowered in managing responsibilities and Stakeholder management

- Ensure implementation of benchmark standards for Merchant and Customer Service and implement new channels for Service delivery

- Work with Global teams in building benchmark processes and policies for continuous improvement of Operational processes and controls

- Strong orientation towards Automation and Service

Should your CV match our requirements, please revert back asap.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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