Company Profile

We are a funded start up backed by leading stalwarts in the industry, having ambition to build significant market share in minimum time. If you are selected, you- d be working in a high paced environment with colleagues with background from IIT-Delhi, IIT-Bombay, IIM - Ahmadabad, IIM - Kozhikode, etc.

The Role

We are looking to hire a VP of Operations, who will have a successful history of building and motivating strong, world-class teams, applying strategic thinking, and executing effectively to deliver a track record of sustained accomplishments.

This is an Operations leadership role. The chosen person will be responsible for managing all aspects of operations pan-India. Interest in spearheading international markets a plus.

This is a senior leadership role position which requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Key Responsibilities

- Overall P&L responsibility for the region

- Operational unit set up and expansion in the region initially

- Ensuring cost control and optimisation

- Operational excellence and achievement of Operational KPIs

- Execution of operational plans

- Build and mentor the operations team

Responsibilities - Ownership

- Accountability for meeting and exceeding operational goals.

- Be the voice of the customer and drive initiatives to increase their NPS (net promoter score).

- Drive and manage operations with channel partners.

- Lead and supervise a team of Supply Managers, Demand Managers and Regional Managers.

- Optimise resource utilisation.

- Ownership for the overall safety, quality and performance of his zone.

Responsibilities - P&L

- Ability to develop and share best practices across network.-

- Accountable for the complete Revenue and P&L of the country.

- Strategic planning and forecasting- improving the balanced score card.

Responsibilities - Operational Leverage

- Ability to scale up the operations to 100X by innovating modern technologies and problem solving.

- Define and operationalise SOPs for all processes from sales to fulfilment.

- Develop and manage outcomes across different channels.

- Develop operating models for supply/demand for each geography.

- Drive new policy initiative and process changes across the marketplace within defined timelines.

- Identify, evaluate and implement new systems when necessary.

- Take ownership for inventory and build models for forecasting of demand, minimise inventory hold times and increase sales velocity.

- Work with logistics team on supply chain bottlenecks. Responsible for handling logistics, cancellation, RTO% etc.

Responsibilities - Run-time Operations

- 80/20 rule: effectively create low resource high impact operational strategies.

- Arrange for regular audits to check the quality and standards of the service.

- Being able to see micro and macro at the same time and with equal efficiency.

- Evaluate performance by analysing and interpreting data and metrics.

- Future ready - always looking to disrupt and challenge the status quo.

- Lead employees to encourage maximum performance and dedication.

- Low burn, highly iterative operational development and market testing.

- Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes.

- Organise & analyse mandatory daily, weekly and monthly reports for the management.

- Oversee daily operations of the company and the work of executives.

Requirements

- BA/BE/MS/MBA from a Tier I institute.

- 4+ years of progressive experience in operations management with significant leadership capacity.

Requirements - Leadership

- Ability to embrace and demonstrate leadership beyond ownership.

- Ability to work efficiently in an entrepreneurial and in a startup environment.

- Articulate a clear operations vision that is inspiring and aligned with business needs.

- Coordinates with human resources department to recruit skilled talent and keep the best employees.

- High on Empathy- Engage with the blue collar backbone (drivers, etc), and work towards making their lives human.

- Set the vision, direction, and culture of the team by managing individual's and team's performance, expectations and goals.

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