The Role:

Head the following 6 departments in operations -

1. Customer success.

2. Logistics partnerships management.

3. Shipping partnerships management.

4. Key account management.

5. SME sales.

6. Onboarding/VAS.

Key Responsibilities:

- Manage the process optimisation, performance management and growth of the company and support the CEO and COO in the overall performance of the company.

- Take ownership of operations and delivery for both India and overseas and help service clients.

- Work on a strategy plan for the company and manage execution of all the work-streams/projects that are critical to achieve long term objectives.

- Provide leadership to the operations and client servicing teams in delivering services to customers with high quality.

- Set and manage targets and deadlines for the teams reporting and be responsible to the COO for the overall growth and strategy of the company.

- Provide leadership, influence, vision, and direction to contribute to help exceed strategy plan aspirations and continuously refine the strategy based on internal and external developments.

- Lead and manage the projects with teams of Team leaders, project leaders etc.

- Ensure adequate staffing on projects, manage career progression, and hire the right talent, manage strategic initiatives.

- Oversee delivery, implement new high efficiency methods, handle customer escalations, and drive new initiatives.

- The role will also involve interface with the product management team with suggestions and getting new features implemented, necessary for delivery.

- The candidate's work, among others, will involve substantial analytics, projections, and estimation.

- Manage and work closely with senior stakeholders for our company for smooth execution of projects. Ensure team is prepared for all critical strategy presentations.

- Highly visible role -- influence and own execution of our company in the transformation journey across the whole organisation.

- Analytically driven resource and process planning.

- High quality delivery with cost control.

- Connect with customers for relationship building & Escalation Management.

- Work with product team for new feature implementation

- Implement new initiatives end-to-end.

- Reporting to top management with execution and efficiency MIS.

Skills Required:

- Strong effective communicator with powerful written and verbal skills in English

- Teamwork and people motivation and management skills stakeholder management; interpersonal skills, collaborative culture, negotiation skills, influencing skills, decision making skills.

Qualifications & Experience:

- B Tech. + MBA from an institute of repute.

- 5+ years in Operations and Project Management.

- 5 years in consultant role.

- Good English communication skills written and verbal.

- Proven experience in defining and delivering long term / short term strategy projects.

- Strong influencing skills and experience of working in complex stakeholder environments.

- Results driven dedicated to setting and achieving quantifiable goals for self, team and all projects.

- Extremely proactive with strong bias for action.

- Demonstrated ability to take ownership over increasingly larger projects.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.